Integrations
Amazon Integration
What ORDFLOW does with your Amazon orders, which data it uses, and how that data is protected and deleted.
Last updated: November 10, 2026
1. What the integration does
ORDFLOW helps Amazon sellers ship the orders they fulfil themselves (merchant-fulfilled orders). With the integration you can:
- bring your Amazon orders into ORDFLOW;
- create shipping labels and customs documents with the carriers you choose, and compare their services;
- track your shipments in one place.
2. How your Amazon orders reach ORDFLOW
- Order report upload: you download the order report from Amazon Seller Central and upload the file in the ORDFLOW application.
- Amazon Selling Partner API: where it is enabled for your account, you authorize ORDFLOW from Seller Central, and ORDFLOW reads only the order data needed to ship your orders. You can remove this authorization at any time in Seller Central (Manage Your Apps).
3. Which data we use, and why
| Data | Used for |
|---|---|
| Order number, items, quantities, weights and values | Showing the order, choosing the parcel and carrier service, customs documents |
| Buyer name, shipping address and phone | Creating the label and delivering the parcel; sent only to the carrier you select for that shipment |
| Tracking information | Showing you the delivery status |
The data of your Amazon orders is visible only to the users of your own ORDFLOW company account. ORDFLOW staff access it only when needed for support or security.
4. What we do not do
- We do not contact or message Amazon buyers (we do not use Amazon Buyer-Seller Messaging).
- We do not use buyer data for marketing, advertising or profiling, and we do not sell it.
- We do not combine data across sellers or build insights about Amazon's business.
- We do not send Amazon order or buyer data to AI services or use it to train AI models.
- We share shipment data only with the carrier you select and with the service providers listed on our Sub-processors page.
5. Protection, retention and deletion
Amazon data is encrypted in transit and at rest, access is limited to named personnel with multi-factor authentication, and access is logged and monitored. Buyer personal data is deleted or irreversibly anonymized after the periods stated in our Privacy Policy (sections 5 and 8). If you stop using ORDFLOW or remove the authorization, you can ask us to delete the Amazon data of your account by writing to privacy@ordflow.com.
6. Your responsibilities
You must use the integration in line with your agreements with Amazon and the Amazon Selling Partner API policies. Misuse, such as brushing, shipping counterfeit goods, or using buyer data for other purposes, is prohibited by our Terms and Conditions (section 10) and may lead to suspension of your account and a report to Amazon.
7. Contact
Questions about the Amazon integration or your data: privacy@ordflow.com. Security issues: security@ordflow.com.